When recipient doesn't receive your mail in HTML format and see plain text


If you are able to send and receive mails in HTML format then issue might be at the recipient end. How the message appears to the person receiving it depends on their email program. If the recipient's email program is set to convert messages, then a message you send formatted as HTML could be converted to plain text.

Please ensure the below settings are set on Outlook.
  • On the File tab, choose Options > Mail.
  • Under Compose messages, in the Compose messages in this format list, click HTML
 Please ensure the below settings are set on Office365 OWA/Webmail.
  • Log on to https://outlook.office.com/owa/
  • At the top of the page, select Settings (gear icon)  > Options, and then select Settings > Mail
  • Mail > Layout > Message format
  • Compose messages in this format is set to HTML
At the recipient end, check for the below settings in the Outlook application and try to disable Antivirus add-ins/scans.
  • Click on File > Options > Trust Center > Trust Center Settings > Email Security. 
  • Under Read as Plain Text group ensure to the option Read all standard mail in plain text is unchecked.

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